Anonymous whistleblowing
When to report?
You are encouraged to report if you have information about actual or planned infringements related to:
Financial crimes
Money laundering, fraud, or tax evasion.
Corruption
Bribery or abuse of office.
Data protection
Unlawful processing or disclosure of personal data.
Ethics violations
Discrimination, harassment, or unfair business practices.
Other legal violations
Posing a threat to public interest or company reputation.
The reporting channel is intended for reporting infringements that threaten the public interest or the interest of Paysera. For questions about your own payments, account or merchants' activities, please contact Client Support at [email protected].
How to report?
You can submit your report in any of the following ways:
Via the electronic reporting form
Fill in the form
(The form is in Lithuanian.) The form does not collect your e-mail address, no sign-in is required, and providing your name and contact details is optional, so you can report anonymously.
By registered post to
Pilaitės pr. 16, Vilnius, LT-04352, Lithuania
Please mark the envelope “Konfidencialu. Atsakingam asmeniui” (Confidential. To the Responsible person).
Reporting form
When reporting by e-mail or post, you may use the reporting form: download it, fill it in and attach it to your report.
Download form (.DOCX)
Can I report anonymously?
Yes. You can report anonymously via the electronic reporting form without providing your name or contact details. Such a report is registered and, as far as objectively possible, investigated in the same way as any other report. However, if you do not provide any contact details, we will not be able to reply to you: you will receive neither a confirmation of receipt nor information about the decision taken or the results of the investigation, and we will not be able to ask you for additional information.
If you would like to receive a reply but do not wish to disclose your name, you may provide only a contact, for example a separate e-mail address. If you report by e-mail, your e-mail address will become known to the Responsible person.
Confidentiality and protection
Reports are received and examined by the Responsible person. Your identity and the content of your report may become known only to the authorised persons examining the report, and only to the extent necessary for their functions. This information is disclosed to other persons only on the grounds laid down by law.
No adverse measures are taken against a person because they reported an infringement on the basis of a reasonable belief. Confidentiality and this prohibition apply to everyone who reports, regardless of whether they are granted whistleblower status under the Law on the Protection of Whistleblowers of the Republic of Lithuania.
Whether a person is recognised as a whistleblower under this Law is not decided by Paysera. You may apply on this matter to the Prosecutor’s Office of the Republic of Lithuania, which performs the functions of the competent authority under the Law.
The data provided in a report are processed only for the administration and examination of reports, the protection of the whistleblower and the performance of other obligations laid down by law. After the investigation is completed, its file is kept for not less than 5 and not more than 10 years.
👉Detailed information can be found in the Whistleblowing Policy.